Last Updated: October 13, 2025

Welcome to Veteran Nexus Pro (www.veterannexuspro.com). By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our services.

1. Services Provided

Veteran Nexus Pro provides nexus letters and Disability Benefits Questionnaires (DBQs) to assist veterans in submitting claims to the U.S. Department of Veterans Affairs (VA). Our services are intended to support veterans in documenting their medical conditions and their connection to military service.

No Guarantee of VA Claim Approval

Veteran Nexus Pro makes no guarantees, representations, or warranties that a nexus letter or DBQ provided by us will result in the approval of your claim by the VA. The VA has sole discretion over the approval or denial of claims, and our services are not a guarantee of any specific outcome.

2. Free Rebuttal for Denied Claims

If the VA denies your claim after submission with a nexus letter prepared by Veteran Nexus Pro, we will provide one (1) free rebuttal letter to address the VA’s denial, provided the request for the rebuttal is made within thirty (30) days of the VA’s denial notification. This rebuttal letter will be based on the information provided by you and any additional relevant documentation you submit. Veteran Nexus Pro reserves the right to determine the scope and content of the rebuttal letter.

3. User Responsibilities

  • Accurate Information: You agree to provide accurate, complete, and current information to Veteran Nexus Pro for the preparation of your nexus letter or DBQ. Any inaccuracies or omissions may affect the quality of the services provided.

  • Compliance: You agree to use our services in compliance with all applicable laws and regulations, including those set forth by the VA.

  • Non-Transferability: Our services are provided solely for your personal use in connection with your VA claim and may not be transferred, resold, or used for any other purpose without our prior written consent.

4. Payment and Fees

  • All fees for services will be clearly communicated to you prior to the commencement of work. Payment is required in full before services are rendered, unless otherwise agreed in writing.

  • All payments are non-refundable, except as required by law or as explicitly stated in these Terms.

5. Intellectual Property

All content on www.veterannexuspro.com, including text, graphics, logos, and other materials, is the property of Veteran Nexus Pro or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

6. Limitation of Liability

To the fullest extent permitted by law, Veteran Nexus Pro, its officers, employees, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services, including but not limited to the denial of a VA claim. Our total liability to you for any claim arising from these Terms or our services shall not exceed the amount paid by you for the services.

7. Indemnification

You agree to indemnify and hold harmless Veteran Nexus Pro, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from your use of our services, violation of these Terms, or violation of any third-party rights.

8. Termination

We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to Veteran Nexus Pro, other users, or third parties, or for any other reason.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in [Insert County, State].

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. The updated Terms will be posted on our website with the “Last Updated” date revised. Your continued use of our services after such changes constitutes your acceptance of the revised Terms.

11. Contact Information

If you have any questions about these Terms or our services, please contact us at:

  • Email: support@veterannexuspro.com

  • Website: www.veterannexuspro.com

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.